Shipping policy
Our Commitment to Shipping
We aim to provide the best shipping options, no matter where you are. Every day, we deliver to customers nationwide, ensuring prompt and efficient service at all times.
Shipping Carriers
We primarily ship via USPS. For high-value shipments, a signature may be required upon delivery.
Processing Time
Orders for in-stock items typically take 48-72 hours to process and ship. If you need expedited shipping, please contact us directly to make arrangements.
Shipping Locations
Orders are shipped from our headquarters of operations in Las Vegas, NV.
International Shipping
Not available as of right now.
Shipping Errors
If an error occurs in the shipping rate quoted at checkout, we will notify you of any updated charges. Whenever possible, we absorb such discrepancies rather than passing them on to our customers.
Damaged Products
Reporting Damage
If your order arrives damaged, please contact us immediately. Keep the product in its original packaging and provide a detailed list of the damaged items.
Damage Claim Process
If your item is damages, please file a claim with your local post office if you wish to do so. You may also contact us in order to find a solution if the contents inside are damaged.
Resolution
We typically offer a refund or store credit for damaged items.
Order Cancellations & Returns
Cancellation Policy
Orders that have already shipped cannot be canceled and will be treated as returns. Special order and custom-built items are non-returnable.
Restocking Fees
None
Return Conditions
To be eligible for a return, items must be in new condition with their original packaging. Custom or special-order items are non-returnable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Time Frame
Return requests must be made within 14 days of the original invoice date.
Special Order Items
Non-Refundable Deposits
Special order items often require a deposit or full payment, which becomes non-refundable once the order is confirmed.
Cancellations
Once confirmed, special order parts cannot be canceled.
Note: Shipping charges are non-refundable. Any modifications, installations, or alterations to the item will void the return eligibility. If an error occurs on our end, we will handle the return and replacement process.
Store Credit & Refunds
Credit Memos
Store credits are valid for 12 months from the issue date.
Refund Process
Refunds will be processed using the original payment method or by check for cash payments.
Stock Availability
Inventory Accuracy
We strive to keep our online stock counts accurate, but real-time availability cannot be guaranteed. For immediate stock verification, please contact us before placing an order.